Clients booking cruises often report internet deals that seem to undercut normal fares, or offer cruise sailings that we have advised are fully booked.
This occurred just recently when a client requested a booking for a sailing on one of the world cruises from Europe visiting Australia in 2012. As we have direct access to the cruise line booking systems we saw that all cabins in all categories had been sold and there was no availability – all we could offer was to wait-list our client’s request.
But not according to an internet cruise site. That site was offering cabins in 12 different categories, inviting bookings that might never be fulfilled.
This highlights an issue, that booking a cruise on the internet is not booking, it is better described as lodging a booking request. The request is subject to confirmation. This would seem to apply to flights, cruises, and hotel rooms.