When Can You Trust a Website?

Confidence in websites can often be misplaced.
The art of the trickster lies in the subtleties of design, and in faultless imitation. This weekend the Sydney Sun-Herald ran a story highlighting the plight of a party travelling to Bali for a wedding. They thought to organise their stay in a luxurious villa – a popular option in Bali. Unfortunately their on-line conversation was intercepted and what had started out as a dealing with the genuine owner became a conversation with the fraudster. The end result was an unhappy loss for the wedding guests who arrived to find the villa occupied, no payment received by the legitimate owner and their holiday plans wrecked. 

Today our office received this (right) seemingly innocent email from Telstra informing us that our latest bill payment had failed to go through. We were invited to click for more information.

The email was an accurate copy of Telstra correspondence but the link behind that click was – we suspect – a route to disaster. So we didn’t click. And – fortunately – we don’t know what would have happened if we had, or what was the motivation for this scam.

Most people are honest. Most website offers are genuine. But the anonymity of the internet lends itself to scams and trickery aimed at the most trusting.

Making travel arrangements is a complex business.
Well-established agencies operate through a network of trusted suppliers who deliver what they promise.

Your agent’s experience and ability to assess a wide range of options – many that will never be advertised – adds value to your trip. We want to see you again next time you travel.

Of course we make a living by doing this… Just as most of our clients do in their chosen professions.
Surprisingly perhaps, we might also save them money.